PRE-INFORMATION FORM
PRE-INFORMATION FORM
(EQ BİLET)
Last Updated: 06/01/2026
Website / Sales Platform: https://www.eqbilet.com
1. PARTIES
1.1. SELLER
Trade Name:
ÖZGÜR PRODÜKSİYON DAĞITIM TURİZM ORGANİZASYON DANIŞMANLIK TİC. LTD. ŞTİ.
(“EQ BİLET”)
MERSIS No:
(0693046767800001)
Address:
Cihannüma Mah. Barbaros Bulvarı 63/11 Beşiktaş / İstanbul
Phone:
05442066163
E-mail:
info@eqbilet.com
2. DEFINITIONS
BUYER / CONSUMER:
The natural person whose details are provided under Article 1 of the Agreement, who acquires, uses or benefits from a good or service for non-commercial or non-professional purposes.
MINISTRY:
The Ministry of Trade of the Republic of Türkiye.
PRINTED TICKET:
A ticket (without monetary value, in the nature of an admission/seat voucher) pre-printed by the Seller upon the Buyer’s request and delivered to the Buyer, which is the subject of sale under the Agreement.
DIGITAL TICKET:
A ticket created by the Seller in digital form upon the Buyer’s request and delivered to the Buyer electronically, which is the subject of sale under the Agreement.
EVENT:
Any concert, theatre, cinema, dance performance, opera, stand-up show, festival, competition, sports organization, museum and archaeological site visit, exhibition, culture and entertainment venue, and any other artistic, cultural, sporting and similar activities and/or temporary or permanent exhibitions, for which the tickets subject to the Agreement grant the Buyer the right of entry/participation.
EVENT ORGANIZER:
A third party outside this Agreement who plans, organizes and budgets the Event(s); determines and allocates suitable venues; arranges services such as security, lighting, sound equipment, screen, stage, food & beverage where necessary; sets the order/operation of the Event; selects, hires and coordinates personnel working at the Event(s).
SERVICE:
Any consumer transaction subject other than the supply of goods, carried out or undertaken to be carried out in return for a fee or benefit.
LAW:
Law No. 6502 on the Protection of Consumers.
VENUE:
Any venue where Events take place, including but not limited to halls, fields, stages, auditoriums, squares and other suitable areas.
SALES PLATFORM:
The Seller’s current and/or future sales and distribution channels, including retail channels, call center, website, mobile applications and similar channels (a horizontal organization of sales/distribution).
SELLER:
EQ BİLET, which offers goods/services to Consumers for commercial or professional purposes, or acts on behalf of or on the account of the party offering such goods, and whose details are set out under Article 1.
ORDERING PARTY:
The natural person who requests a good or service via the Sales Platform.
AGREEMENT:
The Distance Sales Agreement concluded between the Seller and the Buyer.
PARTIES:
The Seller and the Buyer.
COMMERCIAL ELECTRONIC MESSAGE:
Messages with data, audio or visual content sent for commercial purposes via telephone, call centers, fax, automated calling machines, smart voice recording systems, email, SMS and similar means.
REGULATION:
The Regulation on Distance Sales.
3. SUBJECT
3.1.
The subject of this Pre-Information Form (“Form”) is to inform the Buyer, prior to the conclusion of the distance sales agreement (the “Agreement”), in accordance with the Law and the Regulation. This Form is an annex and an integral part of the Agreement to be concluded between the Seller and the Buyer.
3.2.
The Form and the Agreement are retained by EQ BİLET, and the Buyer may freely access both texts via their membership account.
4. ESSENTIAL CHARACTERISTICS OF THE TICKETS AND DELIVERY TERMS
4.1.
The essential characteristics of the Ticket(s) subject to sale under the Agreement (type, quantity, number of tickets, the related Event, etc.) are published on the Seller’s Sales Platform.
4.2.
The listed and published prices on the Sales Platform constitute the sale price of the Ticket(s). Published prices and offers remain valid until updated or changed. Time-limited prices remain valid until the end of the specified period.
4.3.
During periods to be determined and announced in advance by the Seller, the Seller may sell tickets through specified sections of the Sales Platform without charging a service fee per ticket (and/or other additional fees) as part of campaigns.
4.4.
If a campaign is organized by the Seller, the essential characteristics of the relevant product may be reviewed by the Buyer during the campaign period. Such characteristics and prices remain valid until the campaign end date.
4.5.
If installment payment is selected, an installment/term surcharge may be applied by the Seller and the partner bank. By completing the purchase, the Buyer is deemed to have accepted payment of such surcharge at the time of the transaction. Depending on the chosen delivery method, identity and/or card checks may also be performed for delivery to the cardholder.
4.6.
Upon completion of the Ticket purchase transaction, the Ticket is delivered according to the Buyer’s preference by being issued as a Digital Ticket and transmitted to the Buyer via electronic means. The Seller shall not be liable if the transmitted Digital Ticket is corrupted/altered on the Buyer’s side for any reason not attributable to the Seller.
4.7.
If the Buyer requests delivery of a Printed Ticket to an address specified by the Buyer (where such option is offered for the relevant Event), the shipping/courier fee specified in the Agreement shall be paid by the Buyer. The Seller shall not be held liable for failure to deliver the ordered Ticket(s) on time due to any issue arising from the Buyer or due to the Buyer not being present at the declared address.
4.8.
If the Buyer is not present at the delivery address declared in the Agreement, the Buyer shall be responsible for additional transportation costs arising from re-shipment. If the Ticket is to be delivered to a person/entity other than the Buyer, the Buyer must clearly provide the name/title, address and contact details of the recipient in writing at the ordering stage. The Seller shall not be held liable if delivery cannot be completed because such person/entity does not accept delivery or is not present at the stated address.
5. RIGHT OF WITHDRAWAL
Since all Ticket sales under the Agreement are, as a rule, final, the Buyer has no right of withdrawal. The Buyer may not return purchased tickets or request a refund of the sale price based on any right of withdrawal arising from the Law or the Regulation. Pursuant to Article 15(g) of the Regulation on Distance Contracts, as referenced in Article 48(7) of the Consumer Protection Law, the Buyer does not have a right of withdrawal for purchased event tickets.
The Buyer expressly confirms that they have been fully and accurately informed about the absence of the right of withdrawal by this Form, that they understand it, and that they proceed accordingly.
6. RIGHTS AND OBLIGATIONS OF THE PARTIES
6.1.
If the Seller cannot deliver and supply the Ticket(s) within the prescribed period due to force majeure or extraordinary circumstances such as severe weather preventing delivery, interruption of transportation, curfews, or social incidents, the Seller must promptly notify the Buyer. In this case, the Buyer may exercise one of the following limited options: (i) cancellation of the order, (ii) replacement of the Ticket(s) with a similar Event on a later date proposed to the Buyer (if any), or (iii) postponement until the impediment is removed.
6.2.
Where the Ticket can be substituted by a Digital Ticket, the Buyer will accept delivery in this manner as long as such force majeure circumstances do not affect the integrity/health of the Event.
6.3.
The Seller is responsible for the storage and security of personal data relating to the Buyer and/or third parties obtained under the Agreement. Each Party undertakes to comply with all legal requirements under the Law No. 6698 on the Protection of Personal Data (KVKK) and relevant legislation regarding any data shared within the scope of the Agreement that qualifies as “personal data”.
6.4.
As a data controller, as explicitly stated in the Privacy Notice, the Seller processes, transfers, shares with official authorities and retains/disposes of personal data obtained (including special categories of personal data) in accordance with its personal data processing policy and in compliance with the Constitution of the Republic of Türkiye, KVKK and other local legislation on personal data, the EU General Data Protection Regulation (GDPR) (where applicable), ETS-108 (Convention 108) and other relevant international standards, and stores/disposes of such data pursuant to its Data Retention and Disposal Policy.
6.5.
The Buyer acknowledges and declares that they have been informed in accordance with the Privacy Notice regarding which personal data is processed, how and for which legal purposes it is processed, retention periods, to whom it is transferred and for which legal purposes, the rights of the data subject, how requests can be submitted to the data controller and the response timeframes, and that the Buyer may access such information at any time.
6.6.
Any disruption or negative incident that may occur at the Event(s) is the responsibility of the relevant Event Organizer. The Seller cannot be held liable in cases where an Event is not held, or even if held, is not as promised in quality/content; or where it contains elements that infringe the rights of the Buyer or any third party, causes bodily or economic harm, or contains unlawful or immoral elements. The Buyer irrevocably undertakes to direct claims and rights to the owner/producer/organizer of the Event or other legally responsible parties (including the author/right holder, where applicable).
6.7.
Other than the price and related service fees stated on the Ticket (which may not be present on some tickets), the Seller has no other undertaking or obligation regarding the sale of the Ticket or the Event. The Buyer acknowledges that the scope of the Seller’s liability is limited as set out herein and that this has been discussed, understood and accepted in advance.
6.8.
The maximum number of tickets per person for an Event is determined by the Event owner or the Event Organizer. The Seller may impose limits on the number of tickets that may be sold at certain times announced on the Sales Platform; such limits are stated on the Event detail page. If tickets are purchased in excess of the stated maximum limit by any means, the Sales Platform reserves the right to cancel such tickets/orders unilaterally and without prior notice. The Buyer acknowledges and irrevocably accepts that the Seller has the right to cancel orders exceeding ticket limits and that such provision does not constitute an unfair term against the consumer, and that the Buyer acts in line with principles of good faith.
7. OTHER PROVISIONS
7.1.
All information, content, design, presentation, drawings, visuals, audio recordings and their arrangement/revision and the manner of partial/total use and presentation on the Seller’s Sales Platform and other service channels (excluding third-party materials) are protected and belong to the Seller under the Law on Intellectual and Artistic Works No. 5846 and the Industrial Property Law No. 6769. Such materials may not be copied, communicated to the public, reproduced, used or processed in whole or in part without permission.
7.2.
Rules on the use of the Sales Platform and confidentiality obligations related to the Agreement are set out in the Terms of Use section, which—like this Form—is an annex and an integral part of the Agreement. Acceptance of the Terms of Use is independent from the conclusion of this Agreement and is not conditional upon it.
8. DISPUTE RESOLUTION
All disputes arising from or related to this Form and/or the Agreement shall be governed by Turkish law and resolved before the Istanbul (Central/Çağlayan) Courts and Enforcement Offices, which are exclusively authorized. Rights arising from disputes within the jurisdiction of Consumer Arbitration Committees are reserved.
BUYER’S CONFIRMATION (ACKNOWLEDGEMENT)
Before purchasing the ticket, I confirm that I have been informed clearly and understandably about:
a) all required information and contact details of EQ BİLET;
b) the full content of the ticket/service I am purchasing, including the total ticket/service price inclusive of all taxes and any additional costs, and that these may be changed unilaterally by the Seller before sale within the scope of certain campaigns;
c) payment, delivery and performance information and complaint resolution methods regulated under the Agreement;
ç) ticket delivery and supply conditions;
d) that different rules may apply for the Event and the Venue;
e) that I have no right of withdrawal pursuant to Article 15 of the Regulation on Distance Contracts;
f) that I may apply to the Consumer Court or Consumer Arbitration Committee in case of disputes;
h) that once I confirm my ticket purchase order, I will be under a payment obligation;
and that I am fully aware of, understand and acknowledge all mandatory pre-information required by applicable legislation (including the Consumer Protection Law), that I have reviewed all provisions of the Distance Sales Agreement in advance, and that I accept, declare and undertake these by checking the approval box in line with good faith principles.